Simply saying you care about your customers is not enough. To be a successful business, quality customer service is essential. Happy customers can act as champions for your business and help spread your message. So, what is social media customer service, why do you need it...
Across the technology spectrum there are some huge, global brands that dominate their respective markets. Apple, Sony and Nvidia are all great examples of brands with strong brand presence and large customer bases – and there are many more. But what about challenger brands going...
The current global health crisis provides yet another opportunity to see the power of clear, consistent communications. On 10th May, Prime Minister Boris Johnson addressed the UK regarding the first, tentative steps in loosening the lockdown the country has been in since 23rd March. Afterwards...
These unprecedented times have had a significant impact on businesses across the world, both big and small. Companies planning on scaling up have struggled with a lack of funding and growth resulting in plans being either cancelled or postponed. Many business plans have gone out...
According to the Marketing Insider Group, there are more than three billion people worldwide using social media every month, so it needs to be an essential piece of any businesses marketing strategy. Broadband Search also reports the average time spent on social media worldwide as...
I think we can all agree it is a pretty weird time for everyone. Isolation, social-distancing, extreme use of hand sanitizer and working from home are the new norm. For me, starting a new job just as the country went into lockdown could have been...
At the moment, it is safe to say that most of us are either working from home or know someone that is. The whole transition has been somewhat overwhelming, especially for those who are used to the buzz of a city-based, hectic working environment. Luckily,...
[video width="1200" height="630" mp4="https://www.xl-comms.com/wp-content/uploads/2020/04/Astro-Slide-GIF-for-Xl-030420.mp4"][/video] A new stellar product Around a month ago, I was sworn to secrecy by our client Planet Computers, a maker of smartphones with physical keyboards attached. The company was soon to be launching a third device, this time going ‘all in’ with the...